Q1: What happens when we receive a sample from a customer?
A1: When we receive a customer’s sample, the first step is to thoroughly analyze and test it. This helps us understand the specific characteristics and requirements of the sample, which is crucial for replicating or improving upon it.

Q2: What is involved in the testing and analysis phase?
A2: During the testing and analysis phase, we conduct a comprehensive examination of the sample. This includes quality checks, material analysis, performance evaluations, and other relevant assessments to ensure we fully understand the product’s specifications.

Q3: What happens if we already have a similar sample in our inventory?
A3: If we have a similar product in our inventory, we will promptly retrieve it from our sample library and send it to the customer for confirmation. This expedites the process as it eliminates the need for creating a new sample from scratch.

Q4: What if we do not have a pre-existing sample that matches the customer’s product?
A4: In cases where we do not have an existing sample, we proceed to create a new sample (a process known as ‘sampling’) based on the customer’s provided sample. This new sample is then sent to the customer for their approval.

Q5: What happens when a customer approves the sample?
A5: Once a customer approves the sample and confirms its quality, the next step is to match and confirm the color specifications as per the customer’s requirements.

Q6: What if the customer does not approve the sample?
A6: If the customer is not satisfied with the sample, we will make the necessary adjustments based on their feedback. A new sample is then created and sent to the customer for confirmation. Once the customer approves the quality and specifications, we proceed with color matching.

Q7: How do we proceed after the color is confirmed by the customer?
A7: After the customer confirms the color, we organize the production according to the quantity specified in the customer’s order.